Status lights, quick fixes, and how to reach us.
Your PapeX device has one status light. Here’s what each state means:
| Light | Means | What to do | Status |
|---|---|---|---|
| Solid green | Ready | Waiting for the next sale. Normal. | Normal |
| Slow green blink | Working on a receipt | A receipt just printed and is on its way. A few seconds. | Normal |
| Fast green blink | Tap now | Receipt ready. Customer taps now. | Normal |
| Solid red | Connecting | Joining Wi-Fi, including just after it’s plugged in. Wait 15–30s. | Attention |
| Slow red blink | Sorting itself out | Needs Wi-Fi setup, is resending a receipt, or is resetting its tap reader. Wait 30s. Still blinking? Call PapeX. | Attention |
| Medium red blink | Not recognized | PapeX needs to re-activate the device. Call PapeX. | Attention |
| Fast red blink | Error | Unplug, wait 10s, replug. | Attention |
| Off | No power | A working device is never dark. Check the plug and outlet. | Attention |
Quick rule
Solid green = ready. Slow green = working. Fast green = tap now. Any red = check the table.
Customer tapped but nothing happened
- Make sure their phone’s tap reader (NFC) is on. Most phones have it on already.
- Ask the customer to hold their phone flat against the device for 2–3 seconds.
- Phone cases can block NFC. Try without the case.
- If the receipt card opened but is still blank, it may still be processing. It will show up in a few seconds.
Customer says the receipt is still loading
- This is normal. The receipt is being processed. It typically appears within a few seconds.
- If it takes more than 30 seconds, offer to reprint from your POS.
Light is blinking red
- Slow blink: it needs Wi-Fi setup, is resending a receipt, or is resetting its tap reader. Wait 30 seconds. Still blinking? Call PapeX.
- Medium blink (about 3 times a second): the device needs to be re-activated. Call PapeX.
- Fast blink: power-cycle. Unplug, wait 10 seconds, plug back in.
- Still fast after restart? Call PapeX support.
No light, device unresponsive
- Check it's plugged in securely.
- Try a different outlet or power cable.
- Still nothing? Call PapeX support.
No paper receipts (paper switched off)
- Expected if your store has switched off paper in the POS. Receipts are digital now.
- Use your POS reprint function if you need paper for a specific transaction.
Do
- Keep the device plugged in and powered on at all times
- Tell customers they can tap for a digital receipt
- Keep your merchant guide near your POS for reference
- Call PapeX support if anything seems off
- Let PapeX know if you change your Wi-Fi network or password
- Contact PapeX before switching POS systems or terminals
Don’t
- Don’t unplug or move the device without contacting PapeX
- Don’t open, disassemble, or modify the device
- Don’t pour liquids on or near the device
- Don’t place stickers, tape, or objects on top of the device
- Don’t move the device to a different POS station without contacting PapeX
Quick answers you can give at the counter.
“What’s that thing?”
That’s PapeX. Tap your phone, and your receipt pops up. No paper, no email, no clutter.
“How does it work?”
Just tap your phone on it after you pay. A little window pops up on your screen with your receipt. That’s it.
“Do I need to download an app?”
Nope, your receipt pops up right away. No app needed. The app simply keeps every receipt and coupon together, connecting your last dollar to your next one.
“Is there an app?”
It’s an app that keeps all your receipts and coupons in one place, so finding them takes seconds rather than minutes. It’s available on Apple and Android today!
“Is it free?”
Yep, it’s free. It just sends your receipt to your phone instead of printing it.
“Is my info safe?”
It only sends you your receipt. It doesn’t collect any personal info or card details.
“Can I still get a paper receipt?”
Yep. If we still print, you'll get paper too. If we've gone paper-free, I can reprint one from the register.
“What if it didn’t work / nothing happened?”
Try holding your phone flat against it for a couple seconds. Sometimes a phone case can block it too. When the green light blinks fast, it’s ready for your tap.
“Does it work with my phone?”
Yeah, iPhone and Android both tap. iPhones open the receipt right away; Android phones open it in the browser.
Tell us what's going on and we'll reply by email.
Your PapeX device only sees the receipt. It never touches card data: nothing stored, processed or sent.